Privacy Policy

At Metal Trail, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the data you provide when using our website. By accessing and using our website, you consent to the practices described below.

1. Information We Collect: a. Personal Information: When you place an order or create an account with us, we may collect personal information such as your name, email address, shipping address, and contact number. b. Payment Information: To process your orders, we collect payment details such as credit card information. However, we do not store or retain your payment information. It is securely processed by our trusted payment service providers. c. Website Usage Information: We may collect non-personal information such as your IP address, browser type, device information, and website usage data through cookies and similar technologies. This information helps us improve our website and provide a better user experience.

2. Use of Information: a. Order Processing: We use your personal and payment information to process and fulfill your orders, including shipping and tracking purposes. b. Communication: We may use your contact information to communicate with you regarding your orders, updates, promotions, or respond to your inquiries and provide customer support. c. Improving User Experience: We analyze website usage information to understand user preferences, enhance our website’s functionality, and tailor our offerings to better serve you.

3. Data Sharing: a. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, or analyzing website usage. These providers are obligated to maintain the confidentiality and security of your information. b. Legal Compliance: We may disclose your personal information if required by law, regulation, or legal process, or if we believe it is necessary to protect our rights, property, or safety, or that of others.

4. Data Security: We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. We implement industry-standard security practices and regularly update our security systems to safeguard your data. However, please note that no method of data transmission over the internet or electronic storage is 100% secure.

5. Third-Party Websites: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

6. Your Rights: You have the right to access, update, or delete your personal information. If you wish to exercise these rights or have any concerns regarding your data, please contact our customer support team. We will respond to your request within a reasonable timeframe.

7. Updates to Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.

If you have any questions or require further information about our privacy practices, please contact our customer support team. Your privacy is important to us, and we are committed to protecting it to the best of our abilities.