Terms and Conditions

1. Introduction Welcome to Metal Trail! These terms and conditions govern your use of our ecommerce platform and outline the rights and responsibilities between Metal Trail and our valued customers. By accessing or using our website and placing an order, you agree to be bound by these terms and conditions. Please read them carefully before proceeding with any transaction.
2. Business Information Metal Trail is a registered ecommerce business operating under the laws of the relevant jurisdiction. Our business address is [Insert Business Address]. For any inquiries or concerns, you can contact us via [Insert Contact Information].
3. Shipping Policy 3.1 Free Shipping: We offer free shipping on all orders above £60.00 within [Specify geographical regions]. For orders below this threshold, standard shipping charges will apply and will be clearly displayed during the checkout process.

3.2 Delivery Time: We strive to process and dispatch orders within [Specify processing time, e.g., 1-2 business days]. However, please note that delivery times may vary depending on the shipping destination and external factors beyond our control.

3.3 Tracking and Notifications: Once your order has been shipped, we will provide you with a tracking number to monitor the progress of your delivery. Additionally, we may send you notifications regarding your order status via email or other communication channels provided during the checkout process.

3.4 Shipping Address: It is the responsibility of the customer to ensure the accuracy of the shipping address provided during the order placement. Metal Trail will not be held liable for any delays or non-delivery arising from incorrect or incomplete shipping information.

4. Returns and Refunds 4.1 Return Eligibility: We want you to be fully satisfied with your purchase from Metal Trail. If, for any reason, you are not completely happy with your order, you may return the item(s) within 30 days from the date of delivery, subject to the conditions outlined below.

4.2 Return Conditions: The following conditions must be met for a return to be eligible: a. The item(s) must be in their original condition, unused, and with all original tags and packaging intact. b. The return request must be initiated within 30 days from the date of delivery. c. The customer must provide proof of purchase or order details for the return to be processed.

4.3 Return Process: To initiate a return, please contact our customer support team via [Insert contact information] with your order details and reason for return. Our team will guide you through the return process, including providing a return shipping address if required.

4.4 Refund Process: Once we receive the returned item(s) and verify their compliance with the return conditions, we will initiate the refund process. Refunds will be processed using the original payment method, and the amount refunded will exclude any shipping charges incurred during the initial purchase.

4.5 Non-Returnable Items: Certain items, such as personalized or custom-made products, perishable goods, and downloadable digital content, are non-returnable unless they are faulty or not as described.

5. Intellectual Property Metal Trail retains all rights, title, and interest in and to its brand name, logos, trademarks, and any other intellectual property associated with the business. No part of these terms and conditions grants you any ownership or rights to use Metal Trail’s intellectual property without our prior written consent.
6. Limitation of Liability To the extent permitted by applicable law, Metal Trail and its directors, employees, agents, or affiliates shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our website, products, or services.
7. Governing Law and Jurisdiction These terms and conditions shall be governed by and construed in accordance with the laws of [Specify jurisdiction]. Any disputes arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts in [Specify jurisdiction].
8. Modifications Metal Trail reserves the right to modify or update these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the terms and conditions periodically to stay informed about any updates.

By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.